Terms of service

NOSEY — TERMS OF SERVICE
Last updated: July 2026

1. ENROLMENT & ACCOUNT

To enrol, parents/guardians must complete the sign-up form.
You are responsible for ensuring all information provided is accurate and up to date.
One account per child. Additional children require separate enrolments.

2. LESSON PRICING

3. PAYMENT POLICY

Payment is due at the end of each month for the following month's classes. EXAMPLE: 25th of January for February classes.
Late or failed payments may result in suspended lessons until payment is received.
We do not offer refunds for sessions already completed.

4. CANCELLATION POLICY

To cancel your subscription, you must provide 30 days' written notice before your next billing date.
Cancellations made after the billing date will take effect the following month.
Once a monthly payment has been processed, it is non-refundable and covers that month's scheduled classes

5. RESCHEDULING POLICY

BASE PACKAGE: 1 free emergency reschedule per month. Reschedules are kept to be completed at the end of the client/school relationship. Admin may request times to have reschedule done beforehand.

BASE 2 PACKAGE: 1 free emergency reschedule per month. Reschedules are kept to be completed at the end of the client/school relationship. Admin may request times to have reschedule done beforehand.

PRO PACKAGE: Unlimited reschedules per month. [reschedules have to be done in 90 days] failing to do so will cause reschedules to expire

ULTIMATE PACKAGE: Unlimited reschedules per month [reschedules have to be done in 90 days] failing to do so will cause reschedules to expire

To reschedule, you must notify us at least 1 hour before your scheduled lesson.
Rescheduling requests made less than 1 hour before a lesson will be treated as a missed session.

6. MISSED SESSIONS

Sessions missed without prior notice will be forfeited and will not be refunded or rescheduled. Unless you have NOT used your 1 free reschedule per month or you purchased the PRO PACKAGE or ULTIMATE PACKAGE
If a teacher is unavailable, we will notify you as soon as possible and arrange an alternative session at no extra cost. An option for an alternative teacher may be given.
If a teacher missed a class, your class will be rescheduled at no extra cost.

7. CODE OF CONDUCT

Students are expected to attend lessons on time, prepared, and in a suitable environment for learning.
Disruptive or inappropriate behaviour may result in the termination of a session without refund.
Nosey reserves the right to terminate enrolment if conduct is repeatedly disruptive or harmful.

8. MEDIA & CONTENT

Lessons may be recorded or photographed for educational or entertainment purposes as outlined in our Privacy Policy.
Any content featuring a child will only be shared with that child's parent or guardian.
By enrolling, parents/guardians consent to this limited use of media within the scope of the child's lessons.

9. INTELLECTUAL PROPERTY

All lesson materials, content, and resources created by Nosey remain the intellectual property of Nosey.
Materials may not be copied, shared, or distributed without written permission.

10. LIMITATION OF LIABILITY

Nosey is not responsible for technical issues on the student's side (internet, device, etc.) that result in a missed or interrupted lesson.
In the event of a technical failure on our side, we will offer a replacement session.

11. CHANGES TO THESE TERMS

Nosey reserves the right to update these Terms of Service at any time.
Customers will be notified of significant changes with 30 days' notice.
Continued use of the service after changes take effect constitutes acceptance of the updated terms.

12. CONTACT

For any questions regarding these Terms of Service, please contact us at:
📧 Noseyenglish@gmail.com

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